Privacy - Glamorgan Hedgehog Rescue

Our privacy Policy explains how we collect and use your information.

Glamorgan Hedgehog Rescue is an organisation in South Wales UK, it rescues, rehabilitates and releases wild European Hedgehogs. We receive no government funding, we rely entirely on the kindness and generosity of our valued supporters to help us treat, rehabilitate and release European Hedgehogs. We are completely committed to protecting our supporters’ personal information and will only use the information that you provide lawfully.

This policy explains how we collect and use your information and it may be necessary to update it at any time without notice so please check it regularly.

f you have any queries about this policy please contact the Data Protection team, Glamorgan Hedgehog Rescue, Ty Mel, Maesteg Rd Coytrahen, Bridgend CF32 0EE or email hedgehog999@btinternet.com

When you provide us with your personal information you are agreeing to this policy and consenting to our collection and use of that information as set out in this policy.

How do we collect information?

When you want advice on an injured, orphaned or sick Hedgehog.
make a donation
contact us with a general enquiry or other correspondence
post comments via social media
visit our website (www.glamorganhedgehogrescue.com) for any reason, please see our Cookie Policy for the information that is collected

All information collected is processed in accordance with our legal requirements and applicable data protection legislation.

What information do we collect?

The information we collect depends upon your reason for visiting our website or rescue centre

your name, postal address, telephone number and email address (including details you provide from any social media account/profile such as Facebook, Linkedin, Twitter).
credit/debit card information or bank account details if setting up a Direct Debit mandate or making a purchase
analytical data when you visit our website via cookies and your Internet Provider (IP) address. For further information regarding this activity please read our Cookie Policy
records of any correspondence
information you enter into our website

Why do we collect your information?

Glamorgan Hedgehog Rescue has a legal basis for processing your personal information in relation to the reasons you have submitted your details these include:

When we have your consent to process your information for a specific purpose, for instance:

to respond to your requests for specific services, products and information

to contact you in relation to all purposes where you have consented e,.g becoming a release garden.
When the processing is in relation to a contract we may have with you, for instance:

to process your donation and any queries or issues that may arise in connection with this processing

to manage your purchase orders, delivery of products and communicate with you about those orders
to process the data of and communicate with Glamorgan Hedgehog Rescue volunteers in relation to the roles they carry out for the charity.

When the processing is necessary in order for us to comply with a legal obligation, such as data protection and any other applicable legislation, for instance;

to record any contact we have with you so that we can manage any queries or complaints
to provide an increased level of security for the benefit of those who work in or visit Glamorgan Hedgehog Rescue premises
to prevent or detect fraud or abuses of our website

Glamorgan Hedgehog Rescue will never swap or sell your details. When dealing with your personal information we will always comply with the current UK data protection law and any other applicable legislation.

How do we protect personal information?

We take the security of your information very seriously and have put appropriate measures in place to minimise the risk to your information from loss, theft or misuse. These include:
use of a secure server (encrypted) to protect your transaction details when making a donation or purchase via our website
restricted access control, including use of complex passwords, to your information stored on our systems
taking measures to ensure the information provided is accurate, up-to-date and kept only for as long as is necessary for the purposes that you have given consent
contractual agreements between working partners (eg banks for payment transactions)
minimising and/or anonymising the information we hold after it is no longer being processed using technical measures available.

Do we share your information?

We will never share your personal information:

with other organisations.

There are some circumstances where we may need to share your information. For instance:

if we are legally required to do so, eg court order, law enforcement agency pursuing an investigation
if we believe it necessary to protect or defend our rights, property or the personal safety of our personnel or visitors to our premises or website
when we work with carefully selected partners for processing card payments eg Starling Bank. These partners will only have access to your information when the necessary contractual arrangements have been agreed and signed, these contracts dictate Glamorgan Hedgehog Rescue requirements for them to process the information and conform to data protection legislation
information that has to be sent to HMRC as part of the declaration process for Gift Aid so that we can reclaim the Gift Aid on your donation(s).

Your right of access to your information

You have the right to ask for a copy of the information we hold about you (this is called a Subject Access Request) and how we use that information. You can also request that any inaccuracies are corrected and, in certain circumstances, request that Glamorgan Hedgehog Rescue should stop processing your personal information, arrange for it to be transferred or erased.

If you wish to pursue any of the above rights or have any other concerns regarding your information that Glamorgan Hedgehog Rescue may hold please email hedgehog999@btinternet.com or write to the Information Governance Officer, Glamorgan Hedgehog Rescue, Ty Mel, Maesteg Rd Coytrahen CF32 0EE.

We will only email or text you if we have your consent to do so, but if you receive anything you would rather not, please let us know.

What are cookies?

Cookies are small pieces of information stored by your internet browser onto your computer or mobile device. Like most website providers Glamorgan Hedgehog Rescue uses cookies to enable us to make a link between you and the information you have provided while visiting our website.

Most web browsers automatically accept cookies, although you can choose to disable them .

To ensure you get the best from our websites, we advise that users keep cookies active on you machine.

How to disable or clear cookies.

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Changes to this policy and further information

We may update our use of cookies, and this policy, from time to time so please check regularly to keep up to date.